Development of Training Manuals

If you have a specific training need and cannot find training materials, we can develop them for you.

Example:

A large company in the construction industry that had several hundred PC users in British Columbia, Washington and Oregon. The Help Desk was receiving a significant number of questions on very basic problems, so the decision was made to develop a manual that covered PC basics. What made the manual unique was that it had a strong focus on the company's computing environment.

In addition to covering topics such as PC Hardware and Software, Networking Concepts, Windows Explorer and Troubleshooting, the manual also incorporated the company's specific environment and policies. For example, the section on Troubleshooting covered the most common problems reported to the Help Desk. In addition to describing the symptoms and cause of each problem, it presented a company-specific solution.

This material was then delivered, on an on-going basis, as a one-day course with numerous hands-on exercises.